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How We Protect Your Account and Data

When you open an account on stake indonesia, your personal information and withdrawal funds are protected under strict security protocols.

Account verification requiredEncrypted payment processingData retention policy disclosedWithdrawal verification in place
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stake indonesia How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal Matters

Live Chat Support Open your account and reach our support team through the chat widget in the…
Email Support Send detailed questions to our legal team at [email protected].
Account Settings Head to your account menu, select Settings, then Legal & Data.
DATA & SECURITY

How We Protect Your Information

Account Verification

When you open your account, we collect your name, phone number, and email. We verify your identity to prevent fraud and comply with payment regulations. Your verification details are stored securely and never shared with game studios or advertisers.

Encrypted Transactions

Every deposit and withdrawal moves through encrypted channels. DANA, OVO, GoPay and QRIS transfers use SSL encryption. Your wallet balance and transaction history are visible only to you and our payments team during processing and verification.

Data Retention

We keep your account data for as long as your account is active, plus three years after closure for tax and regulatory purposes. After that period, we delete personal information unless local law requires us to retain it longer.

Withdrawal Verification

Before we send your funds, we verify that the bank account or e-wallet matches your account holder name. This protects you from fraud and ensures withdrawals go to the right place. Verification usually takes under two hours.

Cookies & Tracking

We use cookies to keep you logged in and to prevent fraud. These are session cookies (cleared when you log out) and persistent cookies (to remember your preferences). We do not track your behaviour outside stake indonesia or sell tracking data.

Request Your Data

You can request a copy of all personal data we hold about you. Log into your account, go to Settings > Legal & Data, and select Download My Data. We'll send it to your email within five business days.

Legal Questions Answered

We collect your name, date of birth, email, phone number, and bank or e-wallet details for account verification and payments. We also log your IP address and device type to prevent fraud. We do not collect browsing history outside our platform or share this data with third parties.

Active account data stays with us as long as your account is open. After you close your account, we retain it for three years to comply with tax laws and payment regulations. After three years, we delete personal information unless local law requires longer storage.

Yes. Open your account, go to Settings > Legal & Data, and select Download My Data. We'll send your information in a readable format to your registered email within five business days, at no cost.

Any balance remaining in your account can be withdrawn to your registered DANA, OVO, GoPay or QRIS account before you close. Once closed, you cannot reopen the same account. If you have an outstanding withdrawal verification, we'll complete it before processing your closure request.

Yes. We verify that your payout destination (bank account or e-wallet) matches your account holder name and that the amount does not exceed your balance. Verification takes under two hours. Once verified, the funds transfer through your payment provider — DANA, OVO, GoPay or QRIS — and timing depends on their processing speed.

Contact our support team immediately via live chat or email at [email protected]. Include your account number, the date, and a description of the issue. We investigate within 24 hours and will reverse incorrect charges or add missing funds once verified.

Your data is stored on encrypted servers in secure data centres. We use SSL encryption for all logins and payment transfers. Our systems are scanned for vulnerabilities weekly, and we log all access to your account. If a security breach occurs, we notify you within 24 hours and advise on next steps.

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